Cancel or Change Order: You can cancel or change your order within 24 hours of ordering. 

Returns: We will gladly accept returns and exchanges in our stores within 30 days of purchase with original receipt, tags and packaging. In interest of hygiene and for your protection we do not accept returns of, or refunds on, unsealed cosmetics, pierced earrings or jewelry sets containing earrings or real body jewelry unless the items are of unsatisfactory quality or unfit for purpose. To be eligible for a return, your item must be undamaged and in the same condition that you received it. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of day. Please Note:

• Original shipping costs are non-refundable.
• For Exchanges: Customer is responsible for shipping cost. Please contact our customer service team.
• For Returns: The cost of the $3 return label will be deducted from the refunded amount
• Return Shipping Label: You have 10 days from creating the return label for the package to be scanned / sent for the return to be accepted.

Custom Items: Custom items cannot be returned or exchanged.

International Orders: Currently not accepting and returns or exchanges for international orders. ALL INTERNATIONAL ORDERS ARE FINAL SALE.

Sales / Promotions Price Adjustment: We’re unable to offer price adjustments for temporary promotion, sales, or discounts. Promotions or discounts can’t be applied retroactively to orders placed before the promotion discount was activated nor after the promotion has finished. We are very conscious and deliberate about communicating details about upcoming sales and promotions, so the best way to make sure you know what is coming is by joining our email / SMS list and following us on Facebook and Instagram with alerts turned on and our community group.  

Third Party Retailers: We’re unable to process returns, exchanges, or price adjustments for merchandise purchased from third party retailers that sell Flower Vibe Jewelry. Please consult the retailer directly to learn about their policies.