Customer Service
From order tracking to returns, we’re here to help—by phone or through easy self-service. Your satisfaction is our priority every step of the way.
Help Topics
Frequently Asked Questions
Jewelry Care
Ring Size
Clothing Size
Shipping
International Shipping Rate
Processing Time
Shipping Rates
Holiday Shipping Deadlines
Porch Pickup Policy
What You Can Expect From Us
Free shipping
Save more by placing an order above $75 and enjoy absolutely free shipping! Act now, because there's no better time to do it!
5 Star Reviews
Products + Customer Service = Rock Star Status. We're talking 5-star reviews across multiple platforms like etsy, our site, faire and more!
Gift wrapping
Looking for the perfect gift? Don't forget, we offer gift wrapping services to make your present extra special!
Handmade with Love
Handcrafted with utmost devotion and love straight from our studios near Seattle.
Quick Shipping
All orders go out the door within 48-72hrs (business days) unless states made to order. If for some reason they cannot you will be notified or an announcement will be on the top of our site.
Rewards
Unlock member-exclusive access to special events, products and more.